Terms of Service
These terms are a contract between you and Mark Studios, LLC, a Florida limited liability company (“DoneCut”, “we”, “us”). DoneCut is a service of Mark Studios, LLC. They apply to every order placed on donecut.com. You agree to them when you click a pay button or claim a free edit (the line above each button says so), or when you create an account. Our Privacy Policy explains how we handle your data.
1. Who can order
You must be 18 or older (or the age of majority where you live). If you order for a business or a channel you run with others, you confirm you can agree to these terms for them, and “you” includes them.
2. How an order works
- You upload your footage and choose a product. The price is calculated from the length of the footage and shown before you pay. Prices are in US dollars.
- You pay a 50% deposit and editing starts. Your order is a contract once the deposit payment goes through.
- We send you a watermarked preview. You can ask for changes (section 3).
- When you approve the preview, you pay the other 50%, plus any add-ons you choose then, which are paid in full at that point. The clean, full-quality files then unlock.
Longer footage than priced: if the footage we receive is more than 10% plus 30 seconds longer than the length your price was based on, we pause before editing and contact you. You can pay the difference, tell us which part to edit, or cancel for a full refund of your deposit.
3. Changes to your edit
Each order includes 2 rounds of changes to the preview. A change adjusts the edit you received. A new concept, new footage or a different product counts as a new order. Ask for changes before the balance is due (section 5).
4. Cancelling and refunds
- Before editing starts (your order page shows “In line”): email support@donecut.com to cancel and we refund your deposit in full.
- If we can't deliver an edit for your order, or we cancel it, we refund your deposit in full.
- After editing starts, the deposit pays for the work done and isn't refundable, except as set out here, under “EU and UK customers” below, or where the law gives you a refund.
- If you don't like the preview after your rounds of changes, you don't have to pay the balance. You won't get the clean files, and the deposit isn't refunded. Email us first: we'll try to put it right.
- After you pay the balance and the clean files unlock, the order is complete and the balance isn't refundable. If a file we delivered is faulty (it won't play, or it's missing something you ordered) and we can't fix it within a reasonable time, we refund the balance for that item. If we can't deliver an add-on you paid for, we refund that add-on.
- Refunds go back to your original payment method. Please contact us before disputing a charge with your bank; most problems are quicker to fix by email.
5. Unpaid balance
Your preview stays available for 60 days after it's ready. If the balance isn't paid (and you haven't asked for changes) by then, we email you a reminder. If it's still unpaid 7 days after that email, the order closes: the deposit is kept for the work done, and your footage, previews and files are deleted.
6. EU and UK customers: your right to cancel
If you're a consumer in the EU or UK, you have the right to withdraw from this contract within 14 days without giving any reason. The period ends 14 days after the day your deposit payment goes through.
- How to withdraw: use “Withdraw from contract here” on your order page, or send us a clear statement by email to support@donecut.com or by post to Mark Studios, LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA. You can use the model form below, but you don't have to. It's enough to send it before the 14 days end.
- Starting right away: editing starts within minutes of payment, so before paying you ask us to start during the cancellation period and confirm that you lose the right to cancel once your edit has been fully delivered. If you withdraw before then, you pay an amount in proportion to the work done before you told us, and we refund the rest.
- Refunds: within 14 days of receiving your withdrawal, using the same payment method, at no extra cost to you.
7. Previews
A watermarked preview is for watching and approving your edit only. Don't publish, share, sell or screen-record it, or try to remove the watermark. The licence to use the edit comes with the clean files, once the order is paid in full.
8. Who owns what
- Your footage stays yours. You give us a limited licence to store, copy and edit it, and to share it with the service providers listed in our Privacy Policy, only to make, deliver and support your edit. If you're signed in, we also keep your approved edits as references so future edits match your style.
- The finished video: once you've paid in full, we assign to you all rights we hold in the final deliverables.
- Third-party elements in the edit, such as music, sound effects, fonts, stock footage and templates, are licensed to you for use as part of that video, under their own licence terms. They aren't assigned to you, and you can't use them separately.
- Our tools, templates, methods and know-how stay ours.
- Parts of an edit made with AI tools may not be protected by copyright in some countries, so we can't promise they are.
9. Your content and the people in it
You confirm that you own, or have all the rights and permissions needed for, everything you upload: footage, photos, music, fonts, logos, trademarks, scripts and voices, and the names and likenesses of everyone who appears. Everyone identifiable in your footage has agreed to appear (for anyone under 18, a parent or guardian has agreed), including to any AI-generated or AI-altered voice or likeness you ask for. Unless we add licensed music or stock as part of your edit, licensing music and stock for where you publish is your responsibility.
Don't upload: sexual content involving anyone under 18 (we report it to the National Center for Missing & Exploited Children and law enforcement); intimate images of anyone without their consent; content that infringes someone's copyright, trademark, privacy or publicity rights; content made to impersonate or deceive people; or anything else illegal where you or we are. We may refuse or stop an order that breaks these rules, without a refund where the law allows, and keep or share what's needed to report it.
You agree to cover our reasonable losses and costs (including reasonable attorneys' fees) from third-party claims caused by the content you upload, your instructions, how you publish the edit, or your breach of these terms. We'll tell you promptly about any such claim. If you're a consumer in the EU or UK, this applies only as far as your local law allows. To report content that infringes your copyright, see our Copyright Policy.
10. How we edit
We edit your video with AI-assisted tools and quality checks. We don't use your files to train AI models.
When you publish the edit, you're responsible for any labels or disclaimers the law or a platform requires for AI-generated or AI-altered content, including platform AI-content labels and the disclaimer Florida requires on political advertising made with generative AI (Fla. Stat. 106.145). We may decline political or deceptive synthetic-media work.
11. Launch offer: free edits
- While spots last, the first 10 edits are free. The site shows how many are left.
- One free edit per person, for a signed-in account. It covers an order of up to $50: a YouTube video with up to 10 minutes of footage, or up to 2 shorts. Add-ons chosen at approval are paid as usual.
- In return, you give us honest feedback. It doesn't have to be positive.
- You also let us show your before and after, and short clips and stills from them, on donecut.com and DoneCut's own social media accounts. You confirm the people in your footage agreed to this. This is your express permission to use your name and likeness for that purpose, including under Florida Statutes section 540.08. We won't use your edit, your likeness or anyone else's in paid advertising without a separate written OK (an email is enough).
- If you let us quote your feedback, we show it with your first name and say that your edit was free.
- You can withdraw this permission at any time by emailing support@donecut.com. We'll remove your edit from our own site and accounts within 14 days and stop using it. We can't recall copies other people already shared.
- A free edit gets the same editing, the same 2 rounds of changes and the same deletion schedule as a paid one. We may cancel free orders that abuse the offer, and we may end the offer at any time; edits already started are finished.
12. Timing
Time estimates are based on the live queue and aren't guarantees. If an edit is delayed, your order page and email will tell you. We aren't responsible for delays caused by things outside our reasonable control, such as outages at our providers.
13. Our liability
We provide the service with reasonable care, and we promise the edit will match what you ordered. Apart from that, and as far as the law allows, the service is provided “as is”. Results such as views, subscribers, sales, monetisation or platform approval depend on things outside our control, so we don't guarantee them.
To the fullest extent the law allows: (a) we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, views, followers, data or goodwill; and (b) our total liability for all claims about an order or these terms is limited to what you paid us for that order in the 12 months before the claim.
Nothing in these terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or anything else that can't be limited by law. If you're a consumer in the EU or UK, you keep your statutory rights, including to a service performed with reasonable care and skill, and this section doesn't limit them. Keep your own copies of your files: we aren't a backup service and we delete files on the schedule in our Privacy Policy.
14. Disputes
- Talk to us first. Before starting any claim, email support@donecut.com with what's wrong and what you want. We'll both try in good faith to settle it within 30 days.
- Florida law. These terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules.
- Courts. Any lawsuit must be brought only in the state courts located in Palm Beach County, Florida, or the US District Court for the Southern District of Florida, and you and we consent to their jurisdiction. Either of us may use small-claims court for a claim that qualifies.
- Jury trial waiver: to the extent the law allows, you and we each waive the right to a trial by jury.
- Class action waiver: to the extent the law allows, claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative action.
- Time limit. Where the law allows, a claim must be brought within one year after it arises.
- EU and UK consumers also keep the protection of the mandatory laws of the country where they live and may bring proceedings in their local courts. The jury and class action waivers don't apply to them.
California residents: the provider of this service is Mark Studios, LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA. Charges are as shown before you pay and on your receipt. To resolve a complaint, contact us at support@donecut.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
15. Ending an order
We may refuse an order, or stop one, for example if it breaks section 9, if the footage can't be edited, or if we can't take it on. If we do, we refund what you paid for work we haven't delivered (except as section 9 says for content that breaks the rules).
16. Changes to these terms
We may update these terms. The version shown when you place an order applies to that order. We post each update here with its effective date and a note on what changed, and we email customers with an open order or an account about material changes.
17. General
These terms (with any written instructions we agreed on for your order) are the whole agreement between us about the service. If a court finds part of them unenforceable, the rest still applies. You can't transfer your rights under them without our consent; we may transfer ours to a business that takes over DoneCut. If we don't enforce a right straight away, we can still enforce it later.
18. Contact
Mark Studios, LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA · support@donecut.com